To get this one solved, I had to engage Claire-en mode. I demanded to speak to a manager.  When the first person wouldn’t call a manager, I hung up and called again.

You know why their checks are cut by ADP? Because most of them work at big, old companies and switching payroll providers is really, really hard at that size. And because people don’t know any better. 

The real damage happens between the moment when you should've called in help and when you actually do.