People and companies who never admit fault or ignorance don’t inspire confidence. In this situation, the right support response would have been, “I don’t know, but let’s figure it out together.”

What all of these point solutions are missing: Human Resources and People Operations are complex jobs that require a nuanced understanding of a variety of different subjects. The AI opportunities aren’t in replacing the humans in Human Resources. They’re enhancing human judgement. 

Truth: Working at a startup is different from working at a BigCo Inc. Myth: There’s some magical secret to it.