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Do you really need a PEO? Here’s how to tell
A PEO is an insurance broker, a guardrail, and a payroll provider. But it’s not a brain. Some people need a PEO. Some need a person.
Most don’t know which they are.
Claire Baker
6 min read


How do I simplify payroll compliance?
I saw a founder on LinkedIn bragging about “solving” six-state compliance. His brilliant solution was...
...wait for it...
Claire Baker
2 min read


Why doesn't payroll automatically update your "worked in" location when you change your address?
Did you know: Payroll doesn’t update tax settings automatically when someone moves. If you live somewhere where it’s common to commute across state lines, having different settings for where someone lives and works seems natural.
Claire Baker
3 min read


Your payroll isn't broken
As someone who’s familiar with the tools and regulations/processes they manage, it’s painfully obvious that most of these complaints are user error. Not because the user is incompetent. Because people underestimate the difficulty of driving an HRIS.
Claire Baker
2 min read


An HRIS migration means re-architecting the company you thought you had
Most teams frame it like a software switch. In reality, you’re rebuilding your company’s approach to employee data, payroll, benefits, and compliance from scratch.
Claire Baker
2 min read


The Parental Leave Trap: Employee handbook edition
Parental leave combines the most complicated parts of HR into one policy: protected classes, disability, paid time off and sick time, obscure payroll esoterica, employees who are "active" but not "working" (and sometimes don't come back when you expect), insurance (policy details, deductions, and a qualifying event), onboarding and offboarding (maybe more than once per person), a bajillionty federal, state, and local laws, many of which conflict
Claire Baker
8 min read


🕵️♀️ The case of the vanishing employee data
This wasn’t payroll. It was a cold case. Policies contradicted payroll data. Contracts were locked behind sharing permissions from people who’d left the company. Folder names were gibberish. People paid hourly were getting flat rates with no timecards to confirm overtime. A million Scribe docs with no annotations. Hours of 20-minute videos with no transcripts.
Claire Baker
2 min read


401(k) Compliance isn't always automatic
We knew the compliance risks when we picked the non-Safe Harbor 401k option. We thought we were keeping an eye on it.
Claire Baker
2 min read


"This is fine" ... except it wasn't
As an HR department of one, she’d created an environment where people loved to work. I was called in because they were having trouble with a few vendors. And as usual, the problem wasn’t the vendors, but how the company was using the tools.
Claire Baker
2 min read


When confidentiality goes wrong
Termination isn't just a button in your HRIS. It's a tightly regulated event. It's the kind of process where everyone is watching. That’s why HR and managers feel so much pressure to keep it confidential. But too much confidentiality means the people responsible for execution don’t have enough time to get it right.
Claire Baker
2 min read


This is why you hate insurance
These problems don’t show up right away. They lie in wait until someone balances the books and notices thousands of dollars missing.
Claire Baker
2 min read


A case study in bad optics
Meanwhile, mistrust over the final paycheck was just one in a list of disagreements leading to a quickly deteriorating relationship
Claire Baker
4 min read


When the Worker's Comp Board goes overboard
A man claiming to represent the New York Workers' Comp Board had shown up at my client's home in upstate New York, demanding proof of coverage. It would have been laughable, except that it was real.
Claire Baker
2 min read


When Payroll Fails, People Pay the Price
The leasing office closed in 15 minutes, so he needed the pay stub NOW. But when he hit “download” in the payroll app… nothing happened.
Claire Baker
2 min read


Why I don't (usually) recommend PEOs: An analogy
Just like how airlines impose inconveniences to keep air travel safe and sustainable at scale, PEOs impose restrictions and rigid workflows
Claire Baker
6 min read


PEO or no? A deep dive into payroll models
Running the People side of your business takes a lot of work, but hiring a PEO comes with trade-offs that you may regret later.
Claire Baker
7 min read
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