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What were startups like in the colonial era?
And speaking of equal opportunity, pirates welcomed escaped sailors from marginalized identities, giving them opportunities for advancement that they never would have had in the navy or merchant marines. Lady-pirates could even become captains, like Ching Shih, who led a fleet of 1,200 ships and a workforce the size of Morgan Stanley. You could call it D-E-Aye-aye-matey.
Claire Baker
2 min read


What happens to my unused FSA balance?
The game begins. You have one calendar year to spend the money. The company has a year to collect it back from you. If you both follow the plan, you’ll both walk away scot-free, with the taxes you didn’t spend still in your pocket.
Claire Baker
2 min read


Where do EAPs come from?
Maybe you’ve had this experience: You’re in crisis. You can’t work, so you call in. A well-meaning person you hardly know sends you information about the Employee Assistance Program (EAP). You look into what it covers and wonder how this could possibly help. The minimum CYA measure to guard against the wild things that people in crisis do.
Claire Baker
2 min read


Why is healthcare provided by your employer in the US?
What if, instead of inflating wages with cash, the company offered to pay for something even more valuable than cash? The health of workers and their families.
Claire Baker
2 min read


What health information does my employer have about me?
Did you know that if your company has more than 50 employees (100 in CA, CO, NY, and VT), the employer sees all the prescriptions people take?
They don’t know who, but if there are fewer than 100 people it’s pretty easy to guess who needed a prescription to control their excessive underarm sweating. Or who's on Lithium.
Claire Baker
2 min read


Why are my employee insurance enrollments always broken?
The many layers of humans and technology that go into insurance deductions can make it hard to track down where the problem is. And because of the old school systems insurance companies still use, it can be like traveling back in time.
Claire Baker
2 min read


My group health insurance increased by more than 30%. What can I do?
For years, health insurance costs have already been increasing at more than double the rate of inflation. But even factoring in that trend, next year’s numbers seem like a prank.
Claire Baker
1 min read


Two benefits you're ending for the end of the employee lifecycle
Both of these tools are available to companies for less than a dollar per employee per month. They can transform someone’s exit from cold paperwork to meaningful support.
If it rips your heart out to see what’s happening in the job market, Callings and Kept are two things you can offer right now that make a real difference.
Claire Baker
3 min read


How do I get paid more without a raise?
You’re probably sleeping on the biggest company perk just because you think it isn’t free. You may think you’re maximizing the company perks, but if you aren’t maxing out your 401(k), you’re playing like an amateur.
Claire Baker
2 min read


How to use your FSA when healthcare gets more expensive
Insurance premiums have been increasing at more than double the rate of inflation for the past 3 years. In 2026, employer group plans are expected to increase nearly 8%.
Claire Baker
2 min read


How does an HRA reduce employers' healthcare costs?
Employers have discretion about what's covered in their HRA plan, which is what makes them so useful. The company decides the annual limit, as well as specifications like whether to cover deductible expenses, post-deductible expenses, and/or over-the-counter expenses and services.
Claire Baker
2 min read


Do you really need a PEO? Here’s how to tell
A PEO is an insurance broker, a guardrail, and a payroll provider. But it’s not a brain. Some people need a PEO. Some need a person.
Most don’t know which they are.
Claire Baker
6 min read


Why is my insurance broker so unhelpful?
What we’re really seeing is misaligned incentives disguised as authority. They have no reason to follow through, just respond. We wouldn’t put up with this in any other business service.
Claire Baker
2 min read


Behind the Benefits Curtain: It’s Just Tina and a Fax Machine
Even the fancy ben admin tools. Somewhere behind the curtain, someone is downloading a form and forwarding it to a carrier. Often using unsecured email.
Claire Baker
2 min read


Take the drama out of Parental Leave
"Is this because I said I wasn't pregnant?" He scratched his beard. He was the first non-birth parent to use the policy. And it wasn’t working as planned. And yes, his claim was denied because he wasn't pregnant.
Claire Baker
2 min read


Insurance isn't a scam (probably)
Everywhere I went, I saw the same thing: Employees didn’t understand what they signed up for. Brokers didn’t really understand either. HR didn’t want to touch it. Claims were denied. People thought their plans sucked.
Claire Baker
2 min read


Hacking a health plan: Finding flexibility in a QLE
I don't know who needs to hear this, but Qualifying Life Events (QLEs) aren't written in stone.
Claire Baker
3 min read


This is why you hate insurance
These problems don’t show up right away. They lie in wait until someone balances the books and notices thousands of dollars missing.
Claire Baker
2 min read


When the Worker's Comp Board goes overboard
A man claiming to represent the New York Workers' Comp Board had shown up at my client's home in upstate New York, demanding proof of coverage. It would have been laughable, except that it was real.
Claire Baker
2 min read


PEO or no? A deep dive into payroll models
Running the People side of your business takes a lot of work, but hiring a PEO comes with trade-offs that you may regret later.
Claire Baker
7 min read
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