Hiring the right people is only one ingredient to elite operations. Excellence is also about preventing the circumstances that leave room for mistakes. The procedures for putting down the CAUTION WET FLOOR signs that prevent the slip-and-falls of history. 

That's what leadership looks like: Putting aside your own experiences and recognizing when it isn't about you. Because, as we explained in that meeting, bias has no place in the workplace.

That’s what it feels like when I get pulled in to clean things up when someone’s been sloppy. The damage has already been done. Nothing I can do about that. But someone’s got to manage the fallout.

Your organization isn’t a spreadsheet. You can’t just delete the cells with numbers you don’t like.