Letters from government agencies can be real scary sometimes. Especially when they contain words like "Warrant" and penalties with commas in them. By all means, take these letters seriously. But don't let them scare you.

If more people could see the data, maybe they’d want to renegotiate. But they might also have a better understanding of how their value is measured, and therefore find ways to bring more value to the company.

The many layers of humans and technology that go into insurance deductions can make it hard to track down where the problem is. And because of the old school systems insurance companies still use, it can be like traveling back in time. 

Nearly everything that happens in the company goes through payroll. And the person managing it needs to have the skills of an accountant, IT, lawyer, insurance agent, and operations manager, all rolled into one.

You run a draft payroll the regular way to get the numbers, enter the gross pay into an off-cycle payroll, and it spits out a number that’s off by 17¢ from what regular payroll said.  Why? Whyyyyy?

It drives me crazy when people treat a company’s FEIN (Federal Employer Identification Number) like it’s a big secret. FEINs are public information. 

If a California-based employee leaves, check that your provider calculates the accrual on a calendar day basis. If the employee has used some of their balance, this can get tricky. 

One month your paycheck covers 9 workdays. The next month, it covers 12. You get paid the same each time. If you leave in the middle of your next pay period, how is your pay prorated?

She couldn’t control the mayhem upstream, but somehow she was the one apologizing.  “Have you ever heard of a ‘blameless post-mortem’?” I asked. It’s a concept that I learned from software companies. When a bug causes a major incident, the review isn’t about a bad line of code but the whole causal chain.

He was quite confident that people always know when their paycheck is wrong. I wish that were always true. Payroll is complex, and you don’t know what you don’t know. I see a ton of these kinds of silent errors with 401(k)s. 

There is something that payroll administrators can do to mitigate the Big Check Suckerpunch. It’s not shady and doesn’t expose the departing employee to risk.

Riddle me this: What responsibility is sometimes handled by senior finance and other times by entry-level HR? What function manages a budget of millions but often gets assigned to the person with the lowest hourly rate? 

Choosing payroll software is like tasting wine with the label on the inside: all polish up front and, too often, regret on the back end. By the time you know what’s inside, you’re already seeing double. Picking the best tool is about knowing in advance what “best” means for your working style. The settings you skip during setup are the ones that bite. 

Let's get one thing straight: It's perfectly fine for your company to reimburse people for having a life. But if there's no business purpose or tax-preferred program for it (like an HRA, commuter benefit, or 401k), it has to be taxed as income. 

A PEO is an insurance broker, a guardrail, and a payroll provider. But it’s not a brain. Some people need a PEO. Some need a person. Most don’t know which they are.

I saw a founder on LinkedIn bragging about “solving” six-state compliance. His brilliant solution was... ...wait for it...

Did you know: Payroll doesn’t update tax settings automatically when someone moves. If you live somewhere where it’s common to commute across state lines, having different settings for where someone lives and works seems natural.

Most teams treat FLSA salary exemptions as a payroll hack. But you need to do more than pay someone a flat rate for them to be exempt from overtime.

As someone who’s familiar with the tools and regulations/processes they manage, it’s painfully obvious that most of these complaints are user error. Not because the user is incompetent. Because people underestimate the difficulty of driving an HRIS. 

Parental leave combines the most complicated parts of HR into one policy: protected classes, disability, paid time off and sick time, obscure payroll esoterica, employees who are "active" but not "working" (and sometimes don't come back when you expect), insurance (policy details, deductions, and a qualifying event), onboarding and offboarding (maybe more than once per person), a bajillionty federal, state, and local laws, many of which conflict