That's what leadership looks like: Putting aside your own experiences and recognizing when it isn't about you. Because, as we explained in that meeting, bias has no place in the workplace.

When it comes to hiring and promotion, we tend to think admin skills are intuitive. So we devalue them. But admin skills are not universal.

I forgot. I’d asked the new office manager to grab “breakfast” for the VIP meeting. I forgot “breakfast” was code for something different around here.