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Do engagement surveys actually measure how people feel?
Do engagement surveys actually measure how people feel? Or just how much they trust you? What are people really responding to when they complete a survey anyway?
Claire Baker
1 min read


When does "culture fit" go too far?
This story still makes me laugh... and haunts me to this day. Is a boundary still a boundary if only one person asserts it? Or is it rebellion?
Claire Baker
2 min read


The taboo against PTO and the weakness it reveals
When teams don’t plan for leave, the work gets spread across people already maxed out. That’s not “lean,” it’s a recipe for burnout.
Claire Baker
2 min read


5 lessons about leadership I learned from my dog
Just like us, dogs align themselves with power. Oscar intuitively knows who the pack follows. Once he knows who’s the boss, he tries to win them over just like everyone else does.
Claire Baker
2 min read


🎗️The Muffin Massacre of 2018
I forgot. I’d asked the new office manager to grab “breakfast” for the VIP meeting. I forgot “breakfast” was code for something different around here.
Claire Baker
2 min read


Your new hire doesn’t need more training. They need a translator.
Putting words to those operating principles won’t just help someone ramp faster. It gives your whole team a shared language to spot and fix misalignments.
Claire Baker
1 min read


5 ways your operations are holding you back
Ops drag isn’t obvious at first, but it compounds quickly. Fortunately, small systems create big leverage. And a few smart fixes now can save you from spending your days scrambling as you grow.
Claire Baker
2 min read


When "winging it" stops working
You don’t need HR. You need infrastructure. And a little foresight before the next fire drill. You can't scale on vibes and Airtable alone.
Claire Baker
2 min read


Commuter Benefits
Offering a commuter benefit to your employees can make a meaningful difference in your team’s quality of life, improve productivity, and pot
Claire Baker
4 min read


Hacking HR complaints for better company culture
Many topics that fall under HR are subjective and have some element of unconscious bias at their core, making them a natural magnet for empl
Claire Baker
5 min read


The Essential Elements of a Successful Onboarding Program
A thoughtful new hire onboarding program is critical for a team member’s engagement and productivity throughout their lifecycle at your comp
Claire Baker
6 min read


How to Measure the Success of Your Onboarding Program
By monitoring adherence to best practices, engagement, retention, productivity, development, and integration, you can measure the success of
Claire Baker
5 min read
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